In the last year, overall patient satisfaction in the healthcare industry has dropped. In fact, patient satisfaction is the lowest it’s been in nearly ten years. Increasing patient satisfaction starts with improving facilities. Make improvements to healthcare infrastructure to increase overall satisfaction and help healthcare professionals make better decisions.
Here are five ways that smart infrastructure can improve patient satisfaction.
1. Make a Great First Impression
When patients walk into a hospital for the first time, their first impression makes a big impact on future interactions. An open floor plan with natural light is calming and welcoming. The right lighting strategy can actually improve the mood of patients and staff. Sitting in waiting rooms, patients should feel comfortable and at ease. Incorporate wires and cables into furniture for convenience and aesthetic appeal. Use modern infrastructure to start your relationship with your patient off on the right foot.
2. Provide Patient-Centered Care
Healthcare is becoming increasingly patient-centric. Updated infrastructure provides personalized amenities that bring patient-centered care that much closer. In individual rooms, patients can have personal control over lighting, temperature and humidity. Flexible wire and cable solutions manage cabling infrastructure with less invasive, less disruptive change-outs. Patients won’t be bothered by cabling moves, adds and changes.
3. Enhance Patient-Doctor Communication
Talking with doctors and nurses is good for more than a patient’s ease of mind. Modern infrastructure can enhance communication, leading to more accurate diagnoses and better medicine. It can also give healthcare professionals easy access to electronic patient records anywhere in the hospital. This ensures that proper information is always available when decisions are made.
4. Move Toward Mobile
Mobile technology is gaining ground in hospitals. Eighty-four percent of doctors already use smartphones and 56 percent are currently using tablets. Mobile’s biggest benefit is that nurses and physicians can respond in real time. With mobile apps and websites, patients have a greater ability to access their personal data and review it regularly.
5. Encourage Support Systems
When someone undergoes a serious surgery or procedure, it’s important that they feel supported by family and friends. Social isolation in hospitals can increase the risk of medical error and emotional harm. Healthcare facilities should use infrastructure to keep patients connected with their personal support systems. Provide public access to power for connecting tablets and charging smartphones. Ensure strong connectivity so patients can keep in touch with relatives via texting, calls and emails. This decreases anxiety and increases satisfaction for patients and family.
A Better Experience With a Modern Facility
Providing patient-centered care starts with a patient-centered facility. Modern infrastructure can make patients feel comfortable and connected. At the same time, doctors and nurses will have the information they need to make educated decisions.