How to Give Your Customers a First-Rate Video Surveillance System

Stay Informed

There is much to consider when helping customers design a complete video surveillance system. Getting started will involve selecting the right materials, understanding the installation process, and knowing how to prepare for future growth and change.

Understand the Customer’s Needs

You first must understand the customer’s needs and how to set reasonable expectations. Here are some important questions to ask them before getting started:

  • Are they looking for general overview surveillance, or do they need to identify individuals?
  • Will they record continuously or only when events occur?
  • Will they view the recordings locally or from a remote location?
  • What will happen to the recorded material?
  • Will they record indoors and/or outdoors?
  • How does local legislation regulate video and/or audio surveillance?

Survey the Site

Once you know the customer’s goals, be sure to visit the site where the surveillance equipment will be installed. Begin by drawing the location to help assess camera placement, types and positions, lens selection, and functional specifications. Make sure to also bring the right tools, including a lux meter, distance meter, and digital or standard video cameras.

Design the System

You will be ready to design the system once you’ve surveyed the site. Be sure to address these questions when you reach this phase:

  • Which distances need to be covered?
  • What is the available lighting?
  • What is the required field of view for each camera?
  • Which cameras and lenses are required based on the actual layout of the building or surveillance area?
  • What degrees of movement are there in the settings you will record?
  • What are the actual mounting options? Are there obstructions or design changes not reflected in the drawings?
  • What types of infrastructure, such as cables, switches and computers, are already available?
  • Which functionality is required? (This might include PTZ, audio, day/night functionality, or input/output connections to external equipment such as passive infrared sensors.)

And Now for Next Steps

Once you’ve successfully installed your customer’s system, they’ll be prepared to make the next move. They can take advantage of the various network technologies that can support and provide the many benefits of a network video system. These will also be crucial to guiding future technical decisions and security plans.


The opinions expressed in this piece are solely Axis’. They do not necessarily represent WESCO’s views.


Check out another related article from Axis: 10 Reasons to Switch to IP-Based Video

Need more information? Contact WESCO today.